ISO 29991:Enhancing standard and quality of language learning services

Before finalizing the concept of an institute for language learning beyond formal education, you need to ensure that the learning objectives are well-defined and evaluated.

Why Should You Check For ISO 29991 Before Acquiring Language Learning Services?

ISO 29991 is an international standard that sets specific requirements for language services providers outside formal education. This standard ensures quality learning based on the learner’s interaction, defined learning objectives, and evaluation. The Standard addresses services delivered either face-to-face or remotely via any digital medium.

What are the benefits of ISO 29991:2014 certification?

This standard aims at improving the language services market; protecting consumers, and enhancing the quality of language learning services for all interested parties. The Standard is beneficial, especially for institutes of English Language Training with a Certificate.

Here are a few advantages of the ISO 29991 framework:

  • A universal reference model –The standard provides a universal model for language services providers to plan, develop, and implement high-quality tutoring programs and processes.
  • Determining language learning needs–This standard helps companies find their specific needs essential for implementing high-quality tutorial programs and processes.
  • Designing learning services –This standard helps service providers find methods and instruments to create learning services. Also, it helps define the specific responsibilities of the learner and the instructor.

The ISO 29991 standard is for language learning service providers of all kinds and sizes, as well as associations and agencies.

About ISO 29991

ISO 29991:2021 is an International Standard that provides guidelines for enhancing the quality and standard of language learning services. It offers a framework for language learning service providers to ensure the effectiveness, efficiency, and consistency of their services.

Key features of ISO 29991 include:

  1. Quality Management System: The standard outlines requirements for establishing a quality management system (QMS) specifically tailored to language learning services. This includes guidelines for organizational structure, resource management, service delivery processes, and continuous improvement.
  2. Competency of Instructors: ISO 29991 emphasizes the importance of ensuring the competency and qualifications of language instructors. It provides guidelines for assessing and verifying the qualifications, skills, and experience of instructors to ensure they meet the needs of learners and deliver high-quality instruction.
  3. Learner-Centric Approach: The standard promotes a learner-centric approach, focusing on understanding and meeting the diverse needs, preferences, and learning styles of learners. It provides guidelines for tailoring language learning programs and services to address the individual requirements of learners.
  4. Evaluation and Improvement: ISO 29991 emphasizes the importance of ongoing evaluation and improvement of language learning services. It provides guidelines for monitoring learner progress, gathering feedback, and implementing measures to enhance the effectiveness and quality of services.
  5. Resource Management: The standard addresses the effective management of resources, including instructional materials, facilities, technology, and support services, to ensure they support the delivery of high-quality language learning programs.
  6. Compliance and Legal Requirements: ISO 29991 includes guidelines for ensuring compliance with relevant legal and regulatory requirements, as well as ethical standards, in the provision of language learning services.


Overall, ISO 29991:2021 serves as a valuable resource for language learning service providers, educational institutions, and organizations involved in language education. By adhering to the guidelines outlined in the standard, providers can enhance the standard and quality of their language learning services, ultimately benefiting learners and supporting their language learning goals.

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